Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for IT Support using the options provided.
Logins and Access
Onboard new employees
Request access for new employees.
Required fields are marked with an asterisk*
{"xsrfToken":"2c2e2e1f4f923d87ceb5004791a00d9fbfb65e81_lout","branding":{"id":"9","key":"its","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20317a","headerLinkHoverBGColor":"#20317a","headerBadgeColor":"#20317a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/415cb7ff-aa92-4272-a7a7-a3ab0e6c66ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxNWNiN2ZmLWFhOTItNDI3Mi1hN2E3LWEzYWIwZTZjNjZhYiI6WyJyZWFkIl19LCJleHAiOjE3NzU4NDQ0MjIsIm5iZiI6MTc3NTg0MzgyMn0.7X5Xhpc60a1m1XisQ6to4hCH2lSXVZc-pfyHM-nraA4&client=3ce0efac-2616-4067-8a0c-c2a364e84267&mode=fit","logoId":"415cb7ff-aa92-4272-a7a7-a3ab0e6c66ab","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"IT Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"IT Service Desk","localeDisplayName":"English (United States)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/44005dd3-128a-46ea-84ed-cfe749d65146/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MDA1ZGQzLTEyOGEtNDZlYS04NGVkLWNmZTc0OWQ2NTE0NiI6WyJyZWFkIl19LCJleHAiOjE3NzU4NDQ0MjIsIm5iZiI6MTc3NTg0MzgyMn0.I_6kGs-vLIpRi1mc4aEYwMtAoRJggz2Cs46p0mNWTj8&client=3ce0efac-2616-4067-8a0c-c2a364e84267&height=300&mode=fit","bannerMediaApiFileId":"44005dd3-128a-46ea-84ed-cfe749d65146","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"its","projectId":10008,"serviceDeskId":9,"name":"IT Support","description":"<p>Welcome! You can raise a request for IT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"107","name":"1C ERP Production","descriptionHtml":"","callToAction":"1C ERP Production","introHtml":"<p>Requests regarding 1C ERP Production</p>","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[33,27,30],"key":""},{"id":"106","name":"1C ERP Retail","descriptionHtml":"","callToAction":"1C ERP Retail","introHtml":"<p>Requests regarding 1C ERP Retail</p>","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[33,27,30],"key":""},{"id":"142","name":"CRM","descriptionHtml":"","callToAction":"CRM","introHtml":"<p>Requests regarding CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[27,30,29,36],"key":""},{"id":"199","name":"CRM - Merge leads","descriptionHtml":"","callToAction":"CRM - Merge leads","introHtml":"<p>Merge leads in CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[27,30,29,36],"key":""},{"id":"146","name":"Employee offboarding","descriptionHtml":"","callToAction":"Employee offboarding","introHtml":"","icon":10514,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[27,29],"key":""},{"id":"141","name":"Field service","descriptionHtml":"","callToAction":"Field service","introHtml":"<p>Request for on-site service (only for Portugal)</p>","icon":10486,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[28,27,30,29],"key":""},{"id":"120","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>The account is blocked or one of the previously issued accesses does not work</p>","icon":10518,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[27,29],"key":""},{"id":"90","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[28,44,27,30,29],"key":""},{"id":"111","name":"Make adjustments to the server","descriptionHtml":"","callToAction":"Make adjustments to the server","introHtml":"<p>Make changes to current servers or cloud infrastructure</p>","icon":10520,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[31,27],"key":""},{"id":"187","name":"New store opening","descriptionHtml":"","callToAction":"New store opening","introHtml":"<p>Create this request for IT support for opening a store (adding it to the ERP system, creating the necessary accounts and accesses, purchasing IT equipment)</p>","icon":10486,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[33,27,29],"key":""},{"id":"103","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[27,29],"key":""},{"id":"109","name":"Printer connection request","descriptionHtml":"","callToAction":"Printer connection request","introHtml":"<p>Connect printer, MFP</p>","icon":10529,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[28,27],"key":""},{"id":"95","name":"Report a hardware problem","descriptionHtml":"","callToAction":"Report a hardware problem","introHtml":"<p>Broken or faulty laptop, computer, keyboard, mouse, headset, etc.</p>","icon":10512,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[28,27],"key":""},{"id":"121","name":"Report a network problem","descriptionHtml":"","callToAction":"Report a network problem","introHtml":"<p>Network, VPN or Internet not working</p>","icon":10474,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[28,27],"key":""},{"id":"119","name":"Report a printer problem","descriptionHtml":"","callToAction":"Report a printer problem","introHtml":"<p>The printer does not print, paper jams and other problems with an already connected printer</p>","icon":10472,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[28,27],"key":""},{"id":"122","name":"Report a server problem","descriptionHtml":"","callToAction":"Report a server problem","introHtml":"<p>Problem with one of the existing servers in the corporate cloud</p>","icon":10479,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[31,27],"key":""},{"id":"94","name":"Report a software problem","descriptionHtml":"","callToAction":"Report a software problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[28,27,30],"key":""},{"id":"159","name":"Report an error on the website","descriptionHtml":"","callToAction":"Report an error on the website","introHtml":"<p>Problem with one of the company's websites</p>","icon":10496,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[31,44,27,30],"key":""},{"id":"126","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request changes for existing company services</p>","icon":10550,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[32],"key":""},{"id":"110","name":"Request a new server","descriptionHtml":"","callToAction":"Request a new server","introHtml":"<p>Create and launch a new server</p>","icon":10528,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[31,27],"key":""},{"id":"102","name":"Request access","descriptionHtml":"","callToAction":"Request access","introHtml":"<p>Request access or permissions for an existing user. For example, you need access to some folder in sharepoint, a shared mailbox, VPN.</p>","icon":10513,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[27,29],"key":""},{"id":"112","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>Request for equipment for a new or existing employee</p>","icon":10550,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[28,27],"key":""},{"id":"104","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need to install some software, raise a request here.</p>","icon":10547,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[28,27,30],"key":""},{"id":"108","name":"WMS","descriptionHtml":"","callToAction":"WMS","introHtml":"<p>Requests regarding WMS</p>","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[33,27,30],"key":""},{"id":"147","name":"WOS","descriptionHtml":"","callToAction":"WOS","introHtml":"<p>Requests regarding WOS</p>","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[33,27,30],"key":""},{"id":"124","name":"1C ERP Production change","descriptionHtml":"","callToAction":"1C ERP Production change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"118","name":"1C ERP Production incident","descriptionHtml":"","callToAction":"1C ERP Production incident","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"123","name":"1C ERP Retail change","descriptionHtml":"","callToAction":"1C ERP Retail change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"117","name":"1C ERP Retail incident","descriptionHtml":"","callToAction":"1C ERP Retail incident","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"174","name":"1C ERP Retail/Production integration incident","descriptionHtml":"","callToAction":"1C ERP Retail/Production integration incident","introHtml":"","icon":10507,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"98","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"143","name":"CRM incident","descriptionHtml":"","callToAction":"CRM incident","introHtml":"<p>Incidents regarding CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"136","name":"PHC change","descriptionHtml":"","callToAction":"PHC change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"163","name":"Security incident","descriptionHtml":"","callToAction":"Security incident","introHtml":"","icon":10526,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"186","name":"Shopify change","descriptionHtml":"","callToAction":"Shopify change","introHtml":"","icon":10496,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"113","name":"Telegram request","descriptionHtml":"","callToAction":"Telegram request","introHtml":"","icon":10491,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"125","name":"WMS change","descriptionHtml":"","callToAction":"WMS change","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"116","name":"WMS incident","descriptionHtml":"","callToAction":"WMS incident","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"149","name":"WOS change","descriptionHtml":"","callToAction":"WOS change","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"148","name":"WOS incident","descriptionHtml":"","callToAction":"WOS incident","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"1C ERP & WMS"},{"id":36,"name":"CRM"},{"id":44,"name":"E-commerce"},{"id":28,"name":"Computers and hardware"},{"id":30,"name":"Software"},{"id":29,"name":"Logins and Access"},{"id":31,"name":"Servers and Infrastructure"},{"id":32,"name":"Changes"},{"id":27,"name":"All Requests"}],"orderMapping":{"33":[106,107,108,147,187],"36":[142,199],"27":[199,90,106,107,108,142,112,95,103,102,120,104,94,109,119,121,110,122,111,141,146,147,159,187],"30":[199,90,106,107,108,142,104,94,141,147,159],"29":[199,90,103,102,120,142,141,187,146],"28":[90,112,95,104,94,109,119,121,141],"44":[159,90],"32":[126],"31":[110,122,111,159]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwNTEwMTcwNDkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc1ODQ1MDIyLCJuYmYiOjE3NzU4NDM4MjIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.5thLktFIHFodUJKi3tjahDKNpljDfdqliwQmUwpBsYg","targetCollection":"upload-user-collection-2051017049","endpointUrl":"https://api.media.atlassian.com","clientId":"3ce0efac-2616-4067-8a0c-c2a364e84267","tokenDurationInMins":20}},"reqCreate":{"id":103,"projectId":10008,"issueType":{"id":"10003","name":"Service request"},"form":{"name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","intro":"<p>Request access for new employees.</p>","instructions":"","icon":10516,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Joseph Wilson starts on September 1","descriptionHtml":"<p>e.g. Joseph Wilson starts on September 1</p>","required":true,"displayed":false,"presetValues":["Onboard new employee"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/103","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/103","calendarParams":{"firstDay":0,"date":"2026-04-10T20:57:02+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIwNTEwMTcwNDkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzc1ODQ1MDIyLCJuYmYiOjE3NzU4NDM4MjIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.5thLktFIHFodUJKi3tjahDKNpljDfdqliwQmUwpBsYg","targetCollection":"upload-user-collection-2051017049","endpointUrl":"https://api.media.atlassian.com","clientId":"3ce0efac-2616-4067-8a0c-c2a364e84267","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9,"updated":"2025-07-04T10:30:23.667326873Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[103],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"New employee request","submit":{"lock":false,"pdf":false},"templateFormUuid":"0aa69e2e-efbb-4e58-a82a-696182af0811"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"cdfc0444-5d8d-4a06-9273-754d85edb1e6"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"0bcfb02f-29fd-4703-a792-8f31ff193412"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"27e7d3c6-751f-49be-b7e0-411df607dfa4"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"d6eb63fa-25a6-4bc5-9ea4-7b7fc08d2c55"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"ba50a2fc-4ce8-4b84-bb0c-b0a6230b2088"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a3608271-848c-41ac-9bd4-733cdebf75eb"},"content":[{"type":"text","text":"Account will be created for the employee using the following mask: "},{"type":"text","text":"f.lastname@s8group.eu","marks":[{"type":"link","attrs":{"href":"mailto:f.lastname@sleep8.eu"}}]},{"type":"text","text":" where: "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1d8c7244-680e-49fc-950e-ee1a14d2d6c8"},"content":[{"type":"text","text":"“f” - is the first letter of the first name,"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1dbc0e50-004b-47a1-8cf4-4d4e1696d138"},"content":[{"type":"text","text":"”lastname” - last name of employee."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"9020099f-5be1-4ee9-b7c4-782811ceaf39"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"eb5adb77-5541-4255-9a83-92627ce8d6c2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"04eaef2c-77c2-43f8-8946-a85d8dcf0dc2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"9aa83a0e-5c58-4c7d-b5a3-cfccf0ca5cc4"}}]}],"conditions":{"28":{"i":{"co":{"cIds":{"27":["10112"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["28"]},"2":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"Department","description":"Enter the name of the department in which the employee will work","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"First Name","description":"Enter first name of the employee","validation":{"rq":true,"rgx":{"p":"^(?!.*[A-Z]{2})[a-zA-Z ]+$","m":"Please use only Latin letters and spaces, with standard capitalization (e.g., 'John Smith')."}},"jiraField":"customfield_10499","questionKey":""},"33":{"type":"ts","label":"Job title","description":"Enter the position (job title) of the new employee","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"tl","label":"Manager","description":"Enter the name of the new employee's manager.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"cm","label":"Items requested","description":"Please select the type of item you are requesting","validation":{"rq":true},"choices":[{"id":"1","label":"Desktop computers","other":false},{"id":"2","label":"Laptop computers","other":false},{"id":"4","label":"Mouse","other":false},{"id":"5","label":"Keyboard","other":false},{"id":"6","label":"Monitor","other":false},{"id":"8","label":"Headphones","other":false},{"id":"7","label":"Memory stick","other":false},{"id":"3","label":"Other","other":false}],"questionKey":""},"25":{"type":"pg","label":"Description","description":"If a new employee requests hardware, please indicate here detailed justification why the requested equipment is needed","validation":{"rq":true},"jiraField":"description","questionKey":""},"29":{"type":"cm","label":"Software","description":"Please select a software you need access to","validation":{"rq":false},"choices":[{"id":"1","label":"Microsoft Office","other":false},{"id":"3","label":"1C ERP Production","other":false},{"id":"7","label":"PHC","other":false},{"id":"5","label":"WMS","other":false},{"id":"8","label":"WOS","other":false},{"id":"4","label":"1C ERP Retail","other":false},{"id":"6","label":"Telegram","other":false}],"questionKey":""},"20":{"type":"ts","label":"Last Name","description":"Enter last name of the employee","validation":{"rq":true,"rgx":{"p":"^(?!.*[A-Z]{2})[a-zA-Z ]+$","m":"Please use only Latin letters and spaces, with standard capitalization (e.g., 'John Smith')."}},"jiraField":"customfield_10500","questionKey":""},"27":{"type":"cd","label":"New Hardware","description":"Select \"Yes\" if the employee needs to provide computer equipment.","validation":{"rq":true},"jiraField":"customfield_10060","questionKey":""}}},"uuid":"0aa69e2e-efbb-4e58-a82a-696182af0811"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9,"updated":"2025-07-04T10:30:23.667326873Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[103],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"New employee request","submit":{"lock":false,"pdf":false},"templateFormUuid":"0aa69e2e-efbb-4e58-a82a-696182af0811"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"cdfc0444-5d8d-4a06-9273-754d85edb1e6"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"0bcfb02f-29fd-4703-a792-8f31ff193412"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"27e7d3c6-751f-49be-b7e0-411df607dfa4"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"d6eb63fa-25a6-4bc5-9ea4-7b7fc08d2c55"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":35},"layout":"default","localId":"ba50a2fc-4ce8-4b84-bb0c-b0a6230b2088"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a3608271-848c-41ac-9bd4-733cdebf75eb"},"content":[{"type":"text","text":"Account will be created for the employee using the following mask: "},{"type":"text","text":"f.lastname@s8group.eu","marks":[{"type":"link","attrs":{"href":"mailto:f.lastname@sleep8.eu"}}]},{"type":"text","text":" where: "}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1d8c7244-680e-49fc-950e-ee1a14d2d6c8"},"content":[{"type":"text","text":"“f” - is the first letter of the first name,"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"1dbc0e50-004b-47a1-8cf4-4d4e1696d138"},"content":[{"type":"text","text":"”lastname” - last name of employee."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"9020099f-5be1-4ee9-b7c4-782811ceaf39"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":27},"layout":"default","localId":"eb5adb77-5541-4255-9a83-92627ce8d6c2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":36},"layout":"default","localId":"04eaef2c-77c2-43f8-8946-a85d8dcf0dc2"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":25},"layout":"default","localId":"9aa83a0e-5c58-4c7d-b5a3-cfccf0ca5cc4"}}]}],"conditions":{"28":{"i":{"co":{"cIds":{"27":["10112"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["28"]},"2":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"Department","description":"Enter the name of the department in which the employee will work","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"ts","label":"First Name","description":"Enter first name of the employee","validation":{"rq":true,"rgx":{"p":"^(?!.*[A-Z]{2})[a-zA-Z ]+$","m":"Please use only Latin letters and spaces, with standard capitalization (e.g., 'John Smith')."}},"jiraField":"customfield_10499","questionKey":""},"33":{"type":"ts","label":"Job title","description":"Enter the position (job title) of the new employee","validation":{"rq":true},"choices":[],"questionKey":""},"35":{"type":"tl","label":"Manager","description":"Enter the name of the new employee's manager.","validation":{"rq":true},"choices":[],"questionKey":""},"36":{"type":"cm","label":"Items requested","description":"Please select the type of item you are requesting","validation":{"rq":true},"choices":[{"id":"1","label":"Desktop computers","other":false},{"id":"2","label":"Laptop computers","other":false},{"id":"4","label":"Mouse","other":false},{"id":"5","label":"Keyboard","other":false},{"id":"6","label":"Monitor","other":false},{"id":"8","label":"Headphones","other":false},{"id":"7","label":"Memory stick","other":false},{"id":"3","label":"Other","other":false}],"questionKey":""},"25":{"type":"pg","label":"Description","description":"If a new employee requests hardware, please indicate here detailed justification why the requested equipment is needed","validation":{"rq":true},"jiraField":"description","questionKey":""},"29":{"type":"cm","label":"Software","description":"Please select a software you need access to","validation":{"rq":false},"choices":[{"id":"1","label":"Microsoft Office","other":false},{"id":"3","label":"1C ERP Production","other":false},{"id":"7","label":"PHC","other":false},{"id":"5","label":"WMS","other":false},{"id":"8","label":"WOS","other":false},{"id":"4","label":"1C ERP Retail","other":false},{"id":"6","label":"Telegram","other":false}],"questionKey":""},"20":{"type":"ts","label":"Last Name","description":"Enter last name of the employee","validation":{"rq":true,"rgx":{"p":"^(?!.*[A-Z]{2})[a-zA-Z ]+$","m":"Please use only Latin letters and spaces, with standard capitalization (e.g., 'John Smith')."}},"jiraField":"customfield_10500","questionKey":""},"27":{"type":"cd","label":"New Hardware","description":"Select \"Yes\" if the employee needs to provide computer equipment.","validation":{"rq":true},"jiraField":"customfield_10060","questionKey":""}}},"uuid":"0aa69e2e-efbb-4e58-a82a-696182af0811"},"linkedJiraFields":["customfield_10500","customfield_10060","description","customfield_10499"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}