{"xsrfToken":"96b2c06c5555a24fbcdcecb1cb4ddaf2e7d10c88_lout","branding":{"id":"9","key":"its","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#20317a","headerLinkHoverBGColor":"#20317a","headerBadgeColor":"#20317a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/415cb7ff-aa92-4272-a7a7-a3ab0e6c66ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxNWNiN2ZmLWFhOTItNDI3Mi1hN2E3LWEzYWIwZTZjNjZhYiI6WyJyZWFkIl19LCJleHAiOjE3NDkwNjM1NzcsIm5iZiI6MTc0OTA2Mjk3N30.k-px0l1Uh0TawxMoIBLhHzS7hHVn33gsEgcFAhDMVfs&client=3ce0efac-2616-4067-8a0c-c2a364e84267&mode=fit","logoId":"415cb7ff-aa92-4272-a7a7-a3ab0e6c66ab","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"IT Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Service Desk","sharedPortalName":"IT Service Desk","localeDisplayName":"English (United States)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/44005dd3-128a-46ea-84ed-cfe749d65146/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ0MDA1ZGQzLTEyOGEtNDZlYS04NGVkLWNmZTc0OWQ2NTE0NiI6WyJyZWFkIl19LCJleHAiOjE3NDkwNjM1NzcsIm5iZiI6MTc0OTA2Mjk3N30.6O0hk67SEXvXtcOknuuXKSBt_nwRkrqnn1-ogMPKfKc&client=3ce0efac-2616-4067-8a0c-c2a364e84267&height=300&mode=fit","bannerMediaApiFileId":"44005dd3-128a-46ea-84ed-cfe749d65146","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"its","projectId":10008,"serviceDeskId":9,"name":"IT Support","description":"<p>Welcome! You can raise a request for IT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"107","name":"1C ERP Production","descriptionHtml":"","callToAction":"1C ERP Production","introHtml":"<p>Requests regarding 1C ERP Production</p>","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[33,27,30],"key":""},{"id":"106","name":"1C ERP Retail","descriptionHtml":"","callToAction":"1C ERP Retail","introHtml":"<p>Requests regarding 1C ERP Retail</p>","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[33,27,30],"key":""},{"id":"142","name":"CRM","descriptionHtml":"","callToAction":"CRM","introHtml":"<p>Requests regarding CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[27,30,29,36],"key":""},{"id":"199","name":"CRM - Merge leads","descriptionHtml":"","callToAction":"CRM - Merge leads","introHtml":"<p>Merge leads in CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[27,30,29,36],"key":""},{"id":"146","name":"Employee offboarding","descriptionHtml":"","callToAction":"Employee offboarding","introHtml":"","icon":10514,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[27,29],"key":""},{"id":"141","name":"Field service","descriptionHtml":"","callToAction":"Field service","introHtml":"<p>Request for on-site service (only for Portugal)</p>","icon":10486,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[28,27,30,29],"key":""},{"id":"120","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>The account is blocked or one of the previously issued accesses does not work</p>","icon":10518,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[27,29],"key":""},{"id":"90","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[28,44,27,30,29],"key":""},{"id":"111","name":"Make adjustments to the server","descriptionHtml":"","callToAction":"Make adjustments to the server","introHtml":"<p>Make changes to current servers or cloud infrastructure</p>","icon":10520,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[31,27],"key":""},{"id":"187","name":"New store opening","descriptionHtml":"","callToAction":"New store opening","introHtml":"<p>Create this request for IT support for opening a store (adding it to the ERP system, creating the necessary accounts and accesses, purchasing IT equipment)</p>","icon":10486,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[33,27,29],"key":""},{"id":"103","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[27,29],"key":""},{"id":"109","name":"Printer connection request","descriptionHtml":"","callToAction":"Printer connection request","introHtml":"<p>Connect printer, MFP</p>","icon":10529,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[28,27],"key":""},{"id":"95","name":"Report a hardware problem","descriptionHtml":"","callToAction":"Report a hardware problem","introHtml":"<p>Broken or faulty laptop, computer, keyboard, mouse, headset, etc.</p>","icon":10512,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[28,27],"key":""},{"id":"121","name":"Report a network problem","descriptionHtml":"","callToAction":"Report a network problem","introHtml":"<p>Network, VPN or Internet not working</p>","icon":10474,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[28,27],"key":""},{"id":"119","name":"Report a printer problem","descriptionHtml":"","callToAction":"Report a printer problem","introHtml":"<p>The printer does not print, paper jams and other problems with an already connected printer</p>","icon":10472,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[28,27],"key":""},{"id":"122","name":"Report a server problem","descriptionHtml":"","callToAction":"Report a server problem","introHtml":"<p>Problem with one of the existing servers in the corporate cloud</p>","icon":10479,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[31,27],"key":""},{"id":"94","name":"Report a software problem","descriptionHtml":"","callToAction":"Report a software problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[28,27,30],"key":""},{"id":"159","name":"Report an error on the website","descriptionHtml":"","callToAction":"Report an error on the website","introHtml":"<p>Problem with one of the company's websites</p>","icon":10496,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[31,44,27,30],"key":""},{"id":"126","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request changes for existing company services</p>","icon":10550,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[32],"key":""},{"id":"110","name":"Request a new server","descriptionHtml":"","callToAction":"Request a new server","introHtml":"<p>Create and launch a new server</p>","icon":10528,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[31,27],"key":""},{"id":"102","name":"Request access","descriptionHtml":"","callToAction":"Request access","introHtml":"<p>Request access or permissions for an existing user. For example, you need access to some folder in sharepoint, a shared mailbox, VPN.</p>","icon":10513,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[27,29],"key":""},{"id":"112","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>Request for equipment for a new or existing employee</p>","icon":10550,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[28,27],"key":""},{"id":"104","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need to install some software, raise a request here.</p>","icon":10547,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[28,27,30],"key":""},{"id":"108","name":"WMS","descriptionHtml":"","callToAction":"WMS","introHtml":"<p>Requests regarding WMS</p>","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[33,27,30],"key":""},{"id":"147","name":"WOS","descriptionHtml":"","callToAction":"WOS","introHtml":"<p>Requests regarding WOS</p>","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[33,27,30],"key":""},{"id":"124","name":"1C ERP Production change","descriptionHtml":"","callToAction":"1C ERP Production change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"118","name":"1C ERP Production incident","descriptionHtml":"","callToAction":"1C ERP Production incident","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"123","name":"1C ERP Retail change","descriptionHtml":"","callToAction":"1C ERP Retail change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"117","name":"1C ERP Retail incident","descriptionHtml":"","callToAction":"1C ERP Retail incident","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"174","name":"1C ERP Retail/Production integration incident","descriptionHtml":"","callToAction":"1C ERP Retail/Production integration incident","introHtml":"","icon":10507,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"98","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"143","name":"CRM incident","descriptionHtml":"","callToAction":"CRM incident","introHtml":"<p>Incidents regarding CRM</p>","icon":10499,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"136","name":"PHC change","descriptionHtml":"","callToAction":"PHC change","introHtml":"","icon":10510,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"163","name":"Security incident","descriptionHtml":"","callToAction":"Security incident","introHtml":"","icon":10526,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"186","name":"Shopify change","descriptionHtml":"","callToAction":"Shopify change","introHtml":"","icon":10496,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"113","name":"Telegram request","descriptionHtml":"","callToAction":"Telegram request","introHtml":"","icon":10491,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"125","name":"WMS change","descriptionHtml":"","callToAction":"WMS change","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"116","name":"WMS incident","descriptionHtml":"","callToAction":"WMS incident","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"149","name":"WOS change","descriptionHtml":"","callToAction":"WOS change","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"148","name":"WOS incident","descriptionHtml":"","callToAction":"WOS incident","introHtml":"","icon":10546,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"1C ERP & WMS"},{"id":36,"name":"CRM"},{"id":44,"name":"E-commerce"},{"id":28,"name":"Computers and hardware"},{"id":30,"name":"Software"},{"id":29,"name":"Logins and Access"},{"id":31,"name":"Servers and Infrastructure"},{"id":32,"name":"Changes"},{"id":27,"name":"All Requests"}],"orderMapping":{"33":[106,107,108,147,187],"36":[142,199],"27":[199,90,106,107,108,142,112,95,103,102,120,104,94,109,119,121,110,122,111,141,146,147,159,187],"30":[199,90,106,107,108,142,104,94,141,147,159],"29":[199,90,103,102,120,142,141,187,146],"28":[90,112,95,104,94,109,119,121,141],"44":[159,90],"32":[126],"31":[110,122,111,159]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwNjQxNzcsIm5iZiI6MTc0OTA2Mjk3N30.WsFhWPrGlAZbTBYF_myFWabcF3VAzAlcVMBPjCMzFIQ","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"3ce0efac-2616-4067-8a0c-c2a364e84267","tokenDurationInMins":20}},"reqCreate":{"id":120,"projectId":10008,"form":{"name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","intro":"<p>The account is blocked or one of the previously issued accesses does not work</p>","instructions":"","icon":10518,"iconUrl":"https://service.desk.s8group.eu/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/120","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/120","calendarParams":{"firstDay":0,"date":"2025-06-04T21:49:37+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzY2UwZWZhYy0yNjE2LTQwNjctOGEwYy1jMmEzNjRlODQyNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDkwNjQxNzcsIm5iZiI6MTc0OTA2Mjk3N30.WsFhWPrGlAZbTBYF_myFWabcF3VAzAlcVMBPjCMzFIQ","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"3ce0efac-2616-4067-8a0c-c2a364e84267","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}