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IT Service Desk
  1. IT Service Desk
  2. IT Support

IT Support

Welcome! You can raise a request for IT Support using the options provided.

Changes
  • Request a change

    Request changes for existing company services

Required fields are marked with an asterisk*

The specific value of Key Result. Examples: "EBITDA +1.000.000" or "CSI +0.1" or "Turnover + 50.000.000"

By what formula and how is the increase in the indicator calculated in Key Results

Choose one of the most significant key indicators

The period in months from the moment the initiative is Done until the economic effect occurs.

Please fill in how we can understand that the initiative is Done. Definition of Done (DoD) is when all the conditions or Acceptance Criteria are Done and are ready for acceptance by the user, client, team or consuming system.

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